We pride ourselves on customer service, as a small North Florida company in the heart of cave country, we are divers. The guys dive after work, teach on weekends and talk to divers everyday. Since we dive our equipment so much we take any problem personally and want to get the diver diving as soon as possible. Did I say we are a small company? The guys on the phone are the same guys checking receiving product on the dock; walking it back to the technicians who are also divers. We don’t have a call center, just many phones around the two buildings covering over 14,000 square feet located on a city block.
We answer every email, but a phone call is much faster. Since you get to talk to a real diver, pick up the phone and give us a call. Sometimes we just like to hear a good dive story or what happened if your gear is broke. This helps us improve the product and get ideas for new products. So for personalized customer service from a fellow diver, call us toll free at 800 495 1046.
I am happy to announce the launch of our new regulator, the XT Series. After a year of development and field testing, it’s ready. We wanted a second stage with left or right hose routing, but with outstanding performance and simplicity. The second stage is smaller and with outstanding work of breathing and no extra parts or adjustments needed to change it from right to left. The first stage is environmentally sealed with a 5th port for more hose routing options. We just got the Dive Lab test results back and it’s more than 35% percent better than our RG3100.
We don’t include a low pressure BC hose with the Nomad LT because we can’t decide on a single solution for everybody. My son, Jared, and I couldn’t agree on the same hose length when we were test diving the LT in Mexico this summer. Now that we have two versions of it, one with an over the shoulder BC hose and the tech version with an under the arm inflator hose, it’s even a more personal choice for the proper length hose. I have some suggestions to help you get a good fit.
The tech model has the inflator and OPV protected on the side close to the diver and both located on the bottom, you can switch them to have the inflator on the left or right and it comes up from under the arm. With a fifth port first stage you can go as short as 6″ to 9″ but it can limit cylinder movement so some people don’t like it. With standard first stages a 15″ to 22″ works better.
The OW model has the inflator hose over the shoulder so the most appropriate lengths will range from 15″, 22″ or 27″, the larger the size the longer the hose needed, up to XL can use 22″.
One of the key points of side mount is the regulators are now under your arms and the hose lengths are crucial for comfort. Standard regulator hose lengths are 28″ to 30″ and OW inflator hoses are 27″ to 28″ and in most cases too long. The best tips for comfort are 70 degree angle adapters on the regulator hoses, fifth port first stages for optimum hose routing and 6″ hoses on the SPG. And like Jared and me, there is not a single solution that works for everyone.
Lamar sidemounting the Dive Rite Nomad
I find it amusing and flattering that some manufacturers have discovered side mount diving and build everything from ultra light to hard core cave exploration side mount systems. I have been diving and building them for more than 30 years and enjoy doing it. We are a small company in North Florida, we design, test and build our buoyancy systems in the USA. I see claims of “the only CE approved side mount system”, “the choice of professionals”. I read these claims and smile. I know or trained most of these professionals, I wrote the first side mount certification course for the Cave Diving Section of the National Speleological Society and proofed the programs for many other agencies.
Side mount can be a life style or mission specific diving application, for me its just another tool in my bag for exploration. When it comes to diving equipment design I like the trickle down effect. After I dive it in Antarctica, a small cave in North Florida, or a wreck off the coast then it’s ready for the marketplace.
All Dive Rite buoyancy devices are built in a UL certified facility and go thru UL testing before we introduce it to the marketplace. After we tweak the product thru consumer feedback then we take it to CE testing in Europe. UL testing is more stringent than CE testing. UL inspects the production facility and testing procedures annually while CE is a test of products selected by the manufacturer for testing. I prefer to make sure it meets UL standards in the USA before taking it over to Europe for a one time inspection but that’s just the way I like to do things.
It’s not always about price but what’s behind the product. We are 25 years of experience and a real passion for diving. I travel all over the world just to make sure I haven’t left anyone out when I design products.