November 26th, 2012
We pride ourselves on customer service, as a small North Florida company in the heart of cave country, we are divers. The guys dive after work, teach on weekends and talk to divers everyday. Since we dive our equipment so much we take any problem personally and want to get the diver diving as soon as possible. Did I say we are a small company? The guys on the phone are the same guys checking receiving product on the dock; walking it back to the technicians who are also divers. We don’t have a call center, just many phones around the two buildings covering over 14,000 square feet located on a city block.
We answer every email, but a phone call is much faster. Since you get to talk to a real diver, pick up the phone and give us a call. Sometimes we just like to hear a good dive story or what happened if your gear is broke. This helps us improve the product and get ideas for new products. So for personalized customer service from a fellow diver, call us toll free at 800 495 1046.